Shipping And Delivery

General Shipping Policy

General Shipping Policy

  • Items are shipped only two ways, small parcel carrier (UPS/FedEx) or by freight truck
  • We service the United States (including Hawaii, Alaska, and Puerto Rico) and Canada only
  • Free shipping does not apply to Hawaii, Alaska, Puerto Rico, and Canada shipments (a quote will be sent via email for acceptance for these areas)
  • Additional charges can apply to businesses or residences in hard to access areas (e.g. island locations, gated communities, limited headroom bridges)
  • All Canadian shipping quotes include customs fees
  • Refused shipments will have shipping charges (both ways) deducted from the refund
  • Freight carriers deliver Monday through Friday between 9AM and 5PM
  • Missed deliveries & appointments will incur additional fees billed directly to the customer by the carrier

Processing and Transit Times

Processing and Transit Times

  • Orders shipping to an address different than a billing address will be charged in full and have processing times extended
  • To avoid delays please make sure the shipping address is verified
  • In stock items take 2-7 business days to prep for delivery regardless of delivery method
  • Special/custom order or back order dates are estimates and subject to change
  • Deposits on special/custom orders are not refundable regardless of the cancellation date
  • Tracking is sent via email with the tracking number and carrier’s website to track online
  • Carriers and transit times are subject to change (weather delays, special events, etc.)
  • Expedited shipping can be purchased at an additional cost

More Shipping Methods

Free Delivery – Small Parcel Delivery

    • Items will arrive between 3-10 business days after tracking is sent
    • Adult signatures are not required
    • The decision to leave your package without a signature is at the discretion of the delivery person

    Free Delivery – Freight Delivery

    • Items will arrive anywhere from 7 to 21 business days after tracking is sent
    • The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
    • Free freight delivery requires the customer to move the items into their residence/business
    • Products that ship this method are usually large and may require assistance (driver is not obligated to assist)
    • Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground

    Inside Delivery

    • Items will arrive anywhere from 1-4 weeks after tracking is sent
    • The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
    • Items will be delivered inside the complex/residence and placed in the room of choice
    • A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated, additional flights will cost $30 per flight
    • A maximum of 300lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case)
    • Assembly and debris removal are not included with this service

    Inside Delivery + Assembly

    • The shipper will also unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other)

    Inside Delivery + Assembly + Debris Removal

    • The shipper will also remove and dispose of all packaging

Customer Responsibility During Delivery

Customer Responsibility During Delivery

  • Customer must be valuable for the delivery appointment. Any missed appointments, redeliveries, or storage fees will be charged to the customer. Carrier fees range from $100 to $250 and storage fees range from $75 to $150 per day.
  • If the carrier is unable to reach you for delivery, they may return the item to the warehouse and the customer will be responsible for the cost of return shipping.
  • At the time of delivery, the customer must note, in detail, the condition and any damage (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc.) to the packaging on the sheet the delivery agent asks you to sign.
  • Customers are required to open freight items and inspect them thoroughly before signing the delivery release. If the furniture is being held for completion of project, until a customer moves, until remodeling is done, do NOT wait to inspect the products.
  • Delivery must be refused if unacceptable levels of damage are witnessed and all damages and defects must be noted on any delivery receipts, sheets, or BOLs in order to file a claim with the carrier or to assist in returns, replacement, or replacement parts.
  • If the delivered items have severely obvious damage, write “Refused – Damaged Shipment” on the receipt and contact us Immediately.
  • Pictures must be taken to document the damage – notice of refusal must be made within 24hrs
  • Items signed off in good condition on the delivery slip are NOT eligible for damage claims
  • A customer’s agent (family member or friend) may sign for the package if they are at the residence
  • A signature by a customer’s agent at the same address is the same as the customer signing for the package.

Disclaimer

Disclaimer

  • Any aid in the form of lifting, assembling, debris removal, or installation are done under the sole volition of the customer
  • Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer
  • Multiple item orders may be delivered at different times, please make note if all items have to be delivered simultaneously
  • Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled