Frequently Asked Questions

How do I place an order?

How do I place an order?

that’s easy!

Placing an order through our website is fast, safe, fun and easy! You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you after you checkout!

Order Online

Shop modern furniture 24/7! Choose colors, Add items to cart, review and edit items in your cart and more Start Shopping

Order by phone

If you would prefer to order by telephone, you can call our dedicated Customer Care Team at 888.725.4251

Live Chat

Get personalized service from our dedicated team for help selecting products, tracking down specific styles, and more.

 

 

Which payment methods do you accept?

Which payment methods do you accept?

We accept the following methods of payment: PayPal, Visa, Master Card, Discover, American Express, Corporate/Personal Checks, Wire Transfers.

  • For your protection, we screen orders for potential fraud.
  • Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
  • All payments are processed through a secure checkout system.
  • *** Personal Checks will be held for 7-10 business days to allow for the check to clear before shipment
  • Only one credit card can be used per transaction.

To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

If you would prefer to place an order by telephone, you can call Customer Care at 888.725.4251 

Do I need an account to place an order?

Do I need an account to place an order?

You can shop at Brickell Collection without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:

Account Benefits

    • Having an account will allow you to:
      • More easily track the status of an order
      • View past orders
      • Process a return
      • Store multiple billing and shipping addresses
      • Save shopping carts to your account so you can buy at a later date (or from a different computer)

Create Account / Sign In 

How do I find a product's SKU?

The SKU is located on the right side of the product page.

What if I forget my account password, or need to change it?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

    GO TO SIGN IN PAGE   

Which countries do you ship to?

Which countries do you ship to?

We offer FREE SHIPPING on orders to the continental United States without cost. Delivery is also available to Hawaii, Alaska, Canada, and Puerto Rico at additional costs.

Brickell Collection also ships worldwide. To receive an international shipping quote click here to fill out the form to receive a quote regarding shipping cost to your destination.

Shipping To Canada?

We feature fast and easy shipping at reasonable rates. We Ship all furniture items to Canada. Click here to get a shipping quote

FAST & EASY SHIPPING QUOTE

How much will shipping cost?

  • All order ship free to the continential United States.
  • If you’re shipping to Alaska, Hawaii or a U.S. Territory (e.g. Puerto Rico) there will be additional shipping charges because they are outside of the contiguous United States. Click here to get a reasonable shipping rate
  • Large commercial or custom made-to-order items may have additional shipping fees. Again, payment will not be charged until all charges are approved.

International Shipping Quote

We feature fast and easy international shipping at reasonable rates. Click here to get a shipping quote

QUICK INTERNATIONAL SHIPPING QUOTE

How can I check the status of my order?

How can I check the status of my order?

  • You will always find the most updated information regarding your order in your Account.
  • Visit My Account and log in.
  • Click “View Order Status.”
  • A list of your recent orders and their statuses will appear.
  • Click on your order to check the status

 CHECK ORDER STATUS  

Do you ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

How long does it take for a product to ship?

How long does it take for a product to ship?

It normally takes 2 – 3 business days to process your order and prepare the products for shipment. In some circumstances it may take longer.

How can I track my package

Once your order has been dispatched, you will receive an email containing your Tracking number or Freight number to track your package. If you have created an account, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

 TRACK A PACKAGE 

Can I modify or cancel my order after it has been placed?

Please review our returns & cancelation policy

     Returns & Cancelations  

What is your return policy?

What is your return policy?

Please read our returns & cancelation policy

      Returns & Cancelations Policy    

How do I return an item?

How can I process a return online? that’s easy!

We want you to love every Brickell Collection purchase–that’s why we’ve made
returns so easy!

STEP 1

SUBMIT a return form & receive email Confirmation with a Ticket# Followed by an RMA number.

STEP 2

PACK item. Attach a mailing label & enclose return merchandise authorization page.

STEP 3

SHIP from any Fedex, UPS, or DHL Location

The timeframe that you have to make a return varies. Review our returns policies here.

What if my order arrives damaged?

What if my order arrives damaged?

Please read our damaged item policy

      Damaged Item Policy   

Do you have any store locations?

Do you have any store locations?

We are an online only retailer. In order to keep our selection large, prices low, and service exceptional we do not have a store front where you can view our products. Shop Modern Furniture 24/7

Using promotional codes

Sign up for our newsletter! By doing so you will receive all of our exclusive Promotional Codes. These codes offer you discounts on specific items, or significant discounts on any item you choose. These codes can be applied during the checkout process for big savings.

I’m an Interior Designer, Business, Wholesaler, Retailer - Can I buy bulk?

We  to help and discuss projects with interior designers.

As a Trade or Business customer, you’ll enjoy unique products and personalized service from our dedicated team. Contact us for help selecting products, tracking down specific styles, and more. Sign up to Designer Trade Program Today!

 DESIGNER TRADE PROGRAM  

More Help & Support

More Help & Support

 

WE’RE ALWAYS HERE TO HELP.

For the quickest response to your questions or issue, browse the Help Desk categories and guides above or send us a message. We make it easy to resolve your questions online, but if you do need help or just wanna talk to someone, You may call us during our hours of operations and a customer care specialist will be delighted to assist you.

Help Desk

Find more answers on our Help Desk page

Send us a message

Got a quick question? send us a message and well respond in lightning speed

Give us a call

 You may call us during our hours of operations and a customer care specialist will be delighted to assist you.